Frequently asked questions

Frequently asked questions about Skjáttan

Below you will find answers to frequently asked questions about Skjáttan.

If you are not able to find answers to your question on this page, you can contact our service desk by calling +298 351881 or by email 1881@talgildu.fo

Opening hours are weekdays from 8.00 to 16.30

Where can Skjáttan be used?

Skjáttan can only be used in the Faroe Islands.

You can use Skjáttan when you need to identify yourself and proof of age and address.

The digital driving license is only meant as a supplement to the physical driving license. The digital driving license is valid to use if you get stopped in traffic by the police, or if need to show a photo ID.

My driving license is not registered in Skjáttan

If you have a driving license and it's not being displayed in Skjáttan, the reasons are most likely:

  • You have a foreign driving license.
  • The driving license is not registered correctly in Akstovan. You can log into Vangin and report your driving license by clicking the link below
    Report Driving License

Please contact Akstovan if you need further help with the driving license.

Photo missing in driving license

In some of the driving licenses that were distributed between 1996 and 1998 do, no digital photo can be displayed.

Driving licenses without a photo are not valid.

Koyrikort uttan mynd á

For those whose photo is not visible in Skjáttan, you can receive a new driving license free of charge until 31. december 2023.

In order to get a new driving license, you need to go to Akstovan and bring your physical driving license and a photo for the new driving license.

Please contact Akstovan if you have questions.

Security measures in Skjáttan

There are a number of security measures made in Skjáttan, so that your information is not misused.

Examples of security measures are:

  • The QR codes have a short life span - the codes are renewed after a short period of time.
  • The cards contain a gyroscopic funtionality, where the colour changes as you move your phone.
  • There is a live movement on the cards, so that is clear that the card is not just a picture.
  • Information from the QR code are only displayed when scanned. The photo will disappear after a short time.
  • You can only have your cards in Skjáttan stored in one device at the time.
Information on card is incorrect

The information that is being displayed is directly retrieved from the National People Register and the Driving License Register.

If there is information on the cards that is incorrect, you need to notify the authority in question to correct it.

I lost my phone

If you lose your smartphone, you are able to log into Skjáttan with another phone. The cards will then be removed from the other device.

My driving license is expired

You need to have a valid driving license to use Skjáttan.

If your driving license is expired and you need to renew it, please contact Akstovan. 

New phone

Skjáttan can only be used on one device at the time. If you register on a new device, your cards will automatically be removed from the other device.

Physical driving license

The digital driving license in Skjáttan is only meant as a supplement to the physical driving license and is only valid for use in the Faroe Islands.

If you plan to drive abroad, you must remember to bring your physical driving license with you.

I forgot my PIN

If you forgot your PIN, you can always log in again with Samleikin.

Penalty point in driving license not shown

If you have gotten a penalty point (klipp) in your driving license, this will not be shown in Skjáttan. This is information that only the Police has in their system.

Information in Skjáttan

Skjáttan retrieves information from the National People Register and the Driving License Register from Akstovan.

The information is always updated, i.e all changes are shown as soon as they are registered - also if you lose your driving license.

Need help?

Call +298 351881 or email 1881@talgildu.fo

We answer weekdays between 08.00 and 16.30.